A Closer Look

A Closer Look

About Us
In 1994, Chuck Paul and David McAleese launched A Closer Look to fill a growing need in the hospitality customer service arena for research and data that supports the creation of the ultimate guest experience. Both hospitality customer service veterans, they initially focused on offering customized, in-depth mystery shopping solutions for lodging and restaurant companies.

David and Chuck also foresaw the important role of Internet technology. Leveraging the quick gathering of detailed data and the dissemination of time-sensitive reports and other fact-based insights and recommendations, A Closer Look provides a wealth of actionable information to its clients. This cutting edge business model integrates the speed and flexibility of technology with hands-on, direct, service-based experience.

George Petrick, a multi-industry software expert joined ACL in 1996. He directs the ongoing development and refining of our suite of proprietary software systems. Georgeís team of software developers excels in creating customized snapshot and trending reports that can be refined and updated as growing edge opportunities are identified.

ACLís scope of services and client base has now expanded to include businesses in numerous industries. Across the board, ACLís team brings decades of real world experience, and analytical and technological expertise to you in concise, understandable, easily used formats.

A Closer Look has been a feedback solutions leader for over 15 years. By pairing detailed, qualitative information garnered from our expert mystery shoppers with highly targeted, quantitative data delivered from our survey platform, Insightô, ACL delivers the perfect balance in customer feedback solutions!

Combining a comprehensive range of functionality with an intuitive, easy to use navigation, ACLís robust software platform has been proven, time and again, by our client partners and network of dedicated shoppers, now 150,000 strong!

Finally, ACL is committed to delivering you the very best in personalized service. We treat our clients as partners and work hard to share in your success!

A Closer Look, Inc
460 S. Peachtree Street NW
Norcross, GA 30071

Toll-Free Voice: 1-888-446-5665
Toll-Free Fax: 1-888-446-5660
Voice: 770-446-0590
Fax: 770-448-2091

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