By Marcia Layton Turner
August 01, 2008
Why not go above and beyond customer expectations?
You're almost done. You found a product (or product line) to sell, listed it on eBay, sold it and received payment. Now it's time to pack and ship it to the buyer (this is also called fulfillment). While your focus may have initially been on selling the item and getting paid, quality packaging and accurate shipping will have just as much impact on your business as the previous four steps.
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