Customer Service Heroics

Customer Service Heroics
By Eileen Figure Sandlin
August 01, 2008

Savvy eBay sellers go the extra mile to satisfy customers.
Thinking like a customer, as Geller did, is the key to running a successful business
on eBay. The marketplace is wide open for sellers of every-thing from iPods to Igloo coolers. But it's those sellers who consider what their customers want most, then strive to satisfy them without reservation, who will be most successful--and not just because of the payments that subsequently land in their PayPal accounts. Rather, providing good customer service generates repeat buyers and coveted word-of-mouth marketing that you can't buy at any price.

Visit the website for the rest of the article.
Comments: 0