Pinnacle Financial Strategies Mystery Shopping
Pinnacle Financial Strategies Mystery Shopping

Do your employees create memorable experiences for your customers? Does your service evoke positive responses? Do you really know what customers experience in banking with you? Mystery Shopping can help you get in touch with the service reality within your institution.

For over 20 years, our mystery shopping, customer satisfaction and competition studies have been tailored specifically to meet the needs of clients in the financial services industry, including regional holding companies, community banks, savings banks and credit unions. We know that each financial institution is different, so every program designed by Pinnacle is unique. We identify, track and trend behaviors that make a difference in your institution’s overall performance. We work closely with you to customize programs that fit your needs, objectives and your budget.

Pinnacle Financial Strategies
1235 North Loop West
Suite 717
Houston, TX 77008

Main: 713.868.3333
Toll Free: 866.737.1235
Support: 866.737.3499
Fax: 713.868.2251
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