What is the QACi Difference?
QACi reports focus on the server and the service, not on the shoppers and their opinions. QACi provides an objective, detailed review of the server and their service style at the table (and at other tables). Subjective opinion is clearly labeled as such and a small part of the report. The focus is on the facility, the employees, and their work. We believe if all a client wants are random customer opinions, they should put out comment cards (opinions from paying customers are even more valid than those from shoppers getting a free meal).
QACi reports are what you (as an owner or GM) would experience as a guest in your own business if no one knew who you were. We specifically look for things you look for and things that you train your staff to do. Employees that smile and greet you before you have to greet them. Acknowledgements at the first possible time. Consolidation of moves in the wait section. Suggestive selling wherever possible (and we do role plays to test it). Cleanliness in anything you can see or touch. Using free time to the best advantage. Teamwork.
Experience: The advantage of doing one thing and doing it well. Restaurant dining room and bar shopping is all we do. QACi has been providing great shopping reports for hospitality businesses since 1990.
The Power of Database Information. You can devise your own forms from a database of existing questions or formulate your own questions. The answers to these questions in the report are stored in the answer database, and you can access the data at any point to import to a spreadsheet or graphing program of your choice. Formulate graphs and reports on one unit or compare several units over the same time period. Compare this year vs. last year or one region vs. another . This feature allows clients to highlight improvement or opportunities based on the shopping visit data.
PO Box 403
Arlington MA 02476-0052
Toll Free: 1-866-722-7467